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Tuesday, 25 May 2021 14:10

WECHAT FAQ, TIPS, AND HOW-TO’S

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What is WeChat Out?

WeChat Out is a VoIP feature designed by WeChat to help users call mobile and landlines around the globe at low rates. WeChat Out is only available for users outside Mainland China. Currently, the feature is on live in the United States, Hong Kong, India, Italy, Macau, Thailand, Laos, Malaysia, Singapore, Australia, Myanmar, Saudi Arabia, Vietnam and under test in some other countries and regions. We will cover more regions in the near future.

However, this service is not available in Canada.

 

How do I use a group QR Code?

1- Share Group QR Code

A maximum of 100 users can scan a group QR Code to join a group, including users that the group owner previously invited to the group. When there is 100 members in the group chat, you can’t join the group by scanning the group QR Code.

2- View/Send Group QR Code

Select a group chat and click the people icon on the top right to enter the detail screen. Click「Group QR Code」and tap the icon on the top right to select「Save to Phone」

 

What does the exclamation mark mean in my chats?

If an exclamation mark appears when you’re sending a message, it means that the message did no go through due to an unstable or unavailable network.

Please check your network settings and try again. To resend your message, tap the message with the exclamation point.

Should this issue persist, try changing your network access point (e.g. Wi-Fi) and send the message again.

 

How do I prevent someone from adding me through my WeChat ID?

By default, WeChat users will be able to add you to their list of contacts through your WeChat ID, QQ ID or mobile number.To prevent others from adding you via WeChat ID, follow the steps below:

  1. Head over to the “Me” tab and select 「Settings」. 
  2. Tap 「Privacy」and press into「Methods for Friending Me」.
  3. Select「WeChat ID」, toggle the button so that it is turned off

 

How to log in WeChat with my linked accounts if I forget my password?

If you’ve forgot your WeChat password but you’ve linked your mobile number, email address or QQ ID to your WeChat, you may troubleshoot the problem following the instructions below:

 

1- Log in via Mobile number and SMS code

 1) Tap More Options at the bottom of WeChat login page.

 2) Select Log in to Another Account.

 3) In the page of Login via Phone, select the region of the phone number, then enter the correct number.

 4) Tap Next, then tap Log in via SMS verification code in blue.

 5) Tap Send in blue, and you will receive a SMS verification code from WeChat, enter the SMS code and tap Log In.

 

2- Log in via linked email address and retrieved password 

 1) Tap More Options at the bottom of WeChat login page.

 2) Select Log in to Another Account.

 3) Tap Log in via WeChat ID/Email/QQ ID in blue.

 4) Tap Unable to Log In at the bottom of the page. 

 5) Tap Email linked, enter linked email address then tap Next.

 6) An email will be sent to your linked email address, follow the instructions in the email to reset password.

 7) Login WeChat by the flow: tap More Options at the bottom of login page > Log in to Another Account > Log in via WeChat ID/Email/QQ ID > enter your email address and new WeChat password > Log In

 

3- Log in via QQ ID and QQ password

 1) Tap More Options at the bottom of WeChat login page.

 2) Select Log in to Another Account.

 3) Tap Log in via WeChat ID/Email/QQ ID in blue.

 4) Enter the previously linked QQ ID and QQ password, then tap Log In.

Note: If you have forgotten your QQ password, you can retrieve your password by visiting aq.qq.com on a computer. 

 

Where can WeChat Pay MY Wallet be used? Which methods of payment are supported?

You can use WeChat Pay MY to make payments to online merchants on WeChat Pay MY wallet or offline outlets that accept WeChat Pay MY.

The details are as follows:

1- Paying an online merchant on WeChat Pay MY wallet: You can use your Wallet Balance or a Malaysian Visa/MasterCard bank card to make a payment when you visit a merchant’s official account on WeChat.

2- Quick Pay (with a payment code): Show your payment code to the merchant (“Me” -> “Wallet” -> “Quick Pay”) and the merchant scans the code with a scanner to complete the payment. At present, Quick Pay only supports payments with your Wallet Balance.

If you have further problems, please follow the Official Account of WeChat Pay MY (search “WeChat Pay MY” and select “follow” ). After successfully followed, enter the Official Account and select “Contact” -> “CS Team”, to view contact methods of Consumer Service Team and feedback your problems

 

What is the difference between Web WeChat and WeChat for Windows?

Web WeChat and WeChat for Windows are both designed to provide users with a convenient chatting platform to allow quick and convenient file transfers between mobile and PC.

They differ in the following aspects:

1- Web WeChat can be logged in to at http://web.wechat.com; It uses browser-based login method.

2- WeChat for Windows must be downloaded and installed on PC before using. It uses client-based login mode.

3- WeChat for Windows allows users to backup and restore their chat history, while Web WeChat currently doesn’t offer a backup and restore feature

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